1. Introduction
QRBell Hotel (“we”, “our”, “us”) is a hotel operations and in-room guest service platform from QRBell, operated by India Tax Info Private Limited.
This Privacy Policy explains how we collect, use, share, retain and protect personal information when you use the QRBell Hotel website, the hotel operations workspace used by hotel staff, and the guest room pages opened from room QR codes. It should be read together with the QRBell Privacy Policy, which covers QRBell accounts, QR codes and calling.
By using QRBell Hotel, you acknowledge the practices described here. If you do not agree, please do not use QRBell Hotel.
2. Information we collect
What we collect depends on how you use QRBell Hotel.
- Hotel staff accounts: name, email address and mobile number held through your QRBell account; sign-in information; and the roles, properties and departments your organization assigns to you.
- Hotel business information: organization and property details, buildings, floors, rooms, departments, services, menus and settings entered by the hotel.
- Guest activity: service requests, notes and food orders sent from a room page, with their room, time and status. Guests do not create an account on the room page.
- Stays and guest sessions: check-in and check-out records created by hotel staff, and the guest sessions and stay PINs that control access to a room’s services.
- Technical information: when a room QR is scanned or the website is used, technical details such as IP address, browser and device information, and access time, for security, abuse prevention and service functionality.
- Operational records: audit logs of staff actions and security events such as sign-ins.
- Support and demo requests: information you send through support tickets or the website’s demo request form, such as your name, business email, mobile number, property details and message.
QRBell Hotel does not process payments, and we do not intentionally store card numbers, banking passwords or other payment credentials.
3. How we use information
- Creating, managing and securing staff accounts and verifying sign-ins
- Routing guest requests and orders to the right hotel team, and showing their status to staff and guests
- Managing rooms, stays, guest access and staff permissions
- Sending service notifications to hotel staff
- Keeping audit records and providing customer support
- Responding to demo requests
- Maintaining, troubleshooting, securing and improving the reliability of QRBell Hotel
- Detecting and preventing fraud, abuse and unauthorized access
- Complying with applicable laws, regulations and lawful requests
We do not sell personal information or use it for targeted advertising.
4. Hotels and guests
Each hotel decides which services, menus and contact options it offers, how it handles guest requests and stays, and which staff can access them. Information a guest sends from a room page is shared with the hotel the guest is staying at so that its team can respond.
A guest’s personal contact details are not required to use the room page. Where a guest uses “Call reception”, the call is provided through QRBell’s calling service as described in the QRBell Privacy Policy; calls are transmitted in real time and are not intentionally recorded or stored by QRBell.
Guests with questions about a stay should contact the hotel directly. They may also contact us using the details below.
5. Sharing and third parties
We do not sell, trade or rent personal information. We may share information:
- With the hotel: guest requests, orders and stay information are shared with the hotel concerned and its authorized staff.
- With service providers: trusted providers that help us operate QRBell Hotel — for example hosting, authentication, communications, notifications, storage, security and reliability — process limited information on our behalf.
- For legal compliance: when required by applicable law, regulation, court order or government authority.
- For safety and security: when reasonably necessary to protect the rights, property, safety or security of QRBell, our users or the public.
- In business transfers: in connection with a merger, acquisition, restructuring or sale of all or part of our business, with notice to affected users where required.
6. Cookies and sessions
The QRBell Hotel workspace uses a secure session cookie to keep staff signed in. Guest room pages use a session to keep a guest’s access to their room’s services during a stay. This website may store small preferences in your browser.
You can control or delete cookies in your browser settings; disabling them may prevent sign-in or guest access from working. We do not use advertising cookies, cross-site tracking or behavioural profiling.
7. Data retention
We keep personal information only for as long as reasonably necessary to provide QRBell Hotel, comply with legal and regulatory requirements, resolve disputes, enforce our agreements and protect the security of our services. Retention periods vary with the type of information and how it is used.
Guest sessions end when a stay is checked out, expire, or are revoked by hotel staff. When an account is deleted, we delete or anonymize its personal information within a reasonable period, except where information must be retained for legal, regulatory, security or other legitimate reasons. Some information may remain in secure backups for a limited period before it is permanently removed.
8. Data security
We use technical, administrative and organizational safeguards to protect personal information. In QRBell Hotel these include role- and property-based access checked on the server for every request, secure sign-in sessions, optional stay PINs for guest access, and audit logs of staff actions.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your sign-in details confidential and your devices up to date.
9. Your rights
- Access: request a copy of the personal data we hold about you. We respond within 30 days of a verified request.
- Correction: request correction of inaccurate or incomplete information. Staff can update some details in their QRBell account.
- Deletion: request deletion of your account and associated personal data (see section 10).
- Portability: where applicable, request an export of your data in a structured, machine-readable format.
- Withdraw consent: where processing is based on consent, withdraw it at any time without affecting earlier processing.
To exercise these rights, email contact@qrbell.co.in or use the QRBell contact form. Hotel staff can also ask their organization’s administrator to update or remove their access.
10. Account deletion
You can request deletion of your account by emailing contact@qrbell.co.in with the subject line “Delete My Account”, or through the QRBell contact page. We confirm verified deletion requests within 7 business days, subject to legal and legitimate retention requirements.
Records that a hotel needs to keep about its own operations — such as past requests, orders and audit logs — may be retained by the hotel’s organization as described in section 7.
11. Children’s privacy
QRBell Hotel staff accounts are intended for people working for a hotel. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us at contact@qrbell.co.in and we will take steps to delete it.
12. Changes to this policy
We may update this policy to reflect changes in our practices, the law or QRBell Hotel’s features. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify hotel administrators. Continued use of QRBell Hotel after changes are posted means you accept the updated policy.
13. Contact us
For questions or requests about this policy or your personal data:
- Email: contact@qrbell.co.in
- Company: India Tax Info Private Limited
- Address: 1408, Tower B, ALPHATHUM, Sector-B, Noida, Uttar Pradesh – 201305