
01 · Independent hotels
A small team covering every desk.
The person at reception may also be dispatching housekeeping and taking food orders.
The challenge
- Every request interrupts check-ins at the desk phone
- Requests passed on verbally get forgotten at shift change
- No record of how long a guest waited
How QRBell Hotel helps
- Routine requests come from the room QR, not the phone
- One shared queue the next shift picks up
- SLA due times show what’s running late








